Responsible Gambling at 1Red Casino

At 1Red Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

1Red Casino operates under strict responsible gambling guidelines applicable to players in Australia. We take our duty of care seriously and actively work to prevent problem gambling by providing our players with the resources, tools, and information they need to gamble responsibly.

We are dedicated to:

Preventing underage gambling
Helping players recognise signs of problem gambling
Providing self-exclusion and account management tools
Offering access to professional support services
Training our support team to identify and assist at-risk players

Are You Gambling Responsibly?

Responsible gambling means staying in control of how much time and money you spend. Ask yourself the following questions honestly:

Do you gamble with money you cannot afford to lose?
Do you chase losses by placing more bets?
Has gambling affected your relationships, work, or finances?
Do you feel anxious or irritable when you are not gambling?
Do you hide your gambling from family or friends?
Do you borrow money or sell possessions to fund gambling?
Do you find it difficult to stop gambling once you have started?

If you answered yes to any of these questions, we strongly encourage you to use our self-help tools or contact a support service immediately.

Responsible Gambling Tools

1Red Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it becomes active.

Loss Limits

Restrict the maximum amount you can lose within a defined time period. This helps you stay within your budget and avoid chasing losses.

Session Time Limits

Set a maximum duration for your gaming sessions. Once your session limit is reached, you will be automatically logged out of your account.

Reality Checks

Enable periodic on-screen reminders that show how long you have been playing and how much you have spent. These prompts help you stay aware of your gambling activity in real time.

Cool-Off Period

Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets. This option is available immediately upon request.

Self-Exclusion

If you feel you need a longer break, you can self-exclude your account for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to reopen your account until the exclusion period has ended. To request self-exclusion, contact our support team at [email protected].

Account Closure

You may close your account at any time by contacting our customer support team. If you are closing your account due to gambling-related concerns, please let us know so we can apply the appropriate safeguards.

National Self-Exclusion — BetStop

Australia operates a National Self-Exclusion Register called BetStop, administered by the Australian Communications and Media Authority (ACMA). BetStop allows you to self-exclude from all licensed Australian online wagering services simultaneously.

You can register with BetStop at any time, free of charge, for a period of 3 months, 1 year, 3 years, 5 years, or permanently.

Once registered with BetStop, 1Red Casino is legally required to exclude you from our platform. We take this obligation seriously and fully comply with all BetStop requirements.

Protecting Minors

1Red Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process and may request additional documentation at any time.

If you share a device with minors, we strongly recommend using parental control software to prevent access to gambling websites. The following tools can help:

If you suspect that a minor has accessed our platform, please contact us immediately at [email protected].

Support Services in Australia

If you or someone you know is experiencing gambling-related harm, free and confidential support is available 24 hours a day, 7 days a week across Australia.

Gambling Help Online

Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call, 24/7)
Live chat and email counselling also available.

Lifeline Australia

Website: www.lifeline.org.au
Phone: 13 11 14 (24/7 crisis support)

Beyond Blue

Website: www.beyondblue.org.au
Phone: 1300 22 4636 (24/7)

Financial Counselling Australia

Website: www.financialcounsellingaustralia.org.au
Phone: 1800 007 007 (free financial counselling)

MensLine Australia

Website: www.mensline.org.au
Phone: 1300 78 99 78 (24/7)

Tips for Gambling Responsibly

Set a budget before you start and stick to it
Only gamble with money you can afford to lose
Treat gambling as entertainment, not as income
Take regular breaks during your gaming sessions
Never gamble when you are stressed, upset, or under the influence of alcohol
Do not chase your losses
Balance gambling with other leisure activities
Keep track of the time and money you spend gambling

Contact Our Responsible Gambling Team

Our dedicated responsible gambling support team is available to assist you with any concerns, account restrictions, or self-exclusion requests.

Email: [email protected]
Live Chat: Available 24/7 via the chat icon on our website
Response Time: All responsible gambling requests are treated as a priority and actioned within 24 hours.

All communications regarding responsible gambling are handled with strict confidentiality.

Last updated: June 2026